Payment Policy

Effective Date: January 2, 2025

At ElectraNariTech, we strive to provide a seamless, secure, and transparent payment process. Our Payment Policy outlines the terms, methods, and security measures for processing payments for products purchased through our website, electranaritech.com. This policy applies to all purchases made by customers from our online store.

1. Accepted Payment Methods

We accept a variety of payment methods to cater to our global customer base. Payment methods accepted include:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Payments made via credit or debit cards are processed securely, and we ensure that your financial information is kept confidential.

  • PayPal: For added convenience, we accept PayPal as a payment option. PayPal offers a secure platform for making payments, and customers can use their PayPal balance or linked cards to complete transactions.

  • Bank Transfers: For larger transactions or business purchases, we may accept bank transfers. Please contact our customer service team to discuss bank transfer options, as these transactions may require additional processing time.

  • Other Payment Methods: Depending on your location, we may offer other payment methods such as Apple Pay, Google Pay, or cryptocurrency payments. These will be displayed as options during checkout if available for your region.

2. Payment Security

ElectraNariTech prioritizes your security and employs industry-standard encryption technology to ensure that all payment information is transmitted securely. Our payment processing system uses Secure Socket Layer (SSL) encryption, which protects sensitive information such as credit card details during transmission.

  • Third-Party Payment Gateways: We partner with trusted third-party payment gateways, including PayPal and Stripe, to process payments. These partners comply with stringent security protocols to protect your personal and financial data.

  • Fraud Prevention: We take steps to prevent fraud and ensure secure transactions. Our systems are designed to flag any suspicious activity, and we may request additional verification if necessary.

3. Payment Processing and Authorization

  • Order Confirmation: After placing an order, you will receive an order confirmation email detailing the items purchased, the total cost, and the expected delivery date. This email serves as proof of your order and will be sent after payment has been successfully processed.

  • Authorization Hold: In some cases, a temporary authorization hold may be placed on your payment method when you place an order. This hold ensures that sufficient funds are available for your purchase. The hold is usually released within a few business days if the payment is not completed or processed.

  • Payment Declines: If your payment is declined for any reason, such as insufficient funds, expired credit cards, or incorrect information, we will notify you by email and provide you with an opportunity to update your payment details.

4. Billing Address

To ensure the accuracy of your payment and avoid delays in processing, please make sure that the billing address you provide matches the address associated with your payment method. Incorrect billing information may result in a delay in processing your order or even the rejection of your payment.

5. Sales Tax

  • Sales Tax: Sales tax will be applied to your order based on your shipping address and the applicable state or local tax rates. The sales tax will be clearly indicated at checkout and added to the total price of your order.

  • Exemptions: If your purchase is tax-exempt, you must provide the appropriate documentation at the time of purchase.

6. Currency and Charges

  • Currency: All payments are processed in U.S. Dollars (USD) unless otherwise specified.

  • Foreign Transaction Fees: If you are making a purchase from outside the United States, your bank or credit card provider may charge foreign transaction fees. These fees are not controlled by ElectraNariTech and are the responsibility of the customer.

7. Order Cancellations and Refunds

  • Order Cancellations: If you wish to cancel an order, please contact our customer service team within 24 hours of placing the order. After this period, cancellations may not be possible as orders are often processed immediately for quick dispatch.

  • Refunds: In the event that you need to return an item, please refer to our Refund and Returns Policy. Refunds are typically issued to the original payment method and may take up to 7 business days to process, depending on the payment method used.

8. Contact Information for Payment Inquiries

For any questions or concerns regarding payment, billing, or refunds, please contact our customer service team:

ElectraNariTech
Address: 7890 Tech Avenue, Suite 501, Silicon Valley, CA 94025, USA
Phone: +1 (800) 123-4567
Email: support@electranaritech.com
Business Hours: Monday – Friday: 9:00 AM – 6:00 PM (PST)